Lean Leadership Behaviors III

1- day

Course Overview:  The true mark of a successful Lean transformation is a profound organization-wide problem-solving capability. This is demonstrated by the liberal use of daily Kaizen, often voluntary in nature, and a freedom to do this effectively without relying on specialists or consultants. Transforming an organization in such a way involves a culture change within the organization, including changes in how leaders lead.  Leaders must learn how to provide effective coaching to their teams, by asking questions and ultimately developing the root-cause problem solving skills of everyone in the organization.  Creating this cultural shift to daily problem solving is necessary to sustain and advance an organization’s operational improvements.  To make this shift, every leader must change their behavior, but not haphazardly or impulsively.  Just as workers have standardized work for their value-adding activities, leaders need predictable, repeatable standard activities that continually build people’s ‘problem-solving’ muscle and move them ever closer to daily continuous improvement.

This is the third in a series of three (3) modules on Lean Leadership Behavior.  Lean Leadership Behaviors III focuses on developing the ability to identify real problems as well as the ability to confirm that Leader Standard Work is taking root.  The course examines how to become a problem-solving capability coach rather than the primary problem solver.  Lean Leadership Behaviors I & II are pre-requisites for this course.

Course Objectives: Students will learn

  • In-depth problem-solving techniques and principles
  • The 8-Step problem solving methodology, including interactive lessons
  • How problem-solving tools facilitate the Plan, Do, Check, Act cycle
  • The A3 problem-solving methodology
  • How to effectively work horizontally across a Value Stream to influence outside a department
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