Is it Time to Consider Societal Gain as a Business Performance Measurement?
Tuesday, December 17, 2019
Early in the introduction of Lean in the United States we measured the performance of work cells through the lens of Cycle Time, Talk Time, Travel Distance, and Inventory. From this evolved visual boards tracking performance in the areas of Quality, Delivery, and Cost, with Safety added soon after as crosses to the visual boards next to each work cell. This eventually evolved into People, Quality, Delivery, Cost, and Continuous Improvement (CI). Regardless of the performance measurement suite we settle on, what we clearly understood from the beginning was that it’s all too easy to focus improvement efforts on one measurement while creating problems elsewhere.
