Lean Leadership Behaviors II


Course Overview:  The true mark of a successful Lean transformation is a profound organization-wide problem-solving capability. This is demonstrated by the liberal use of daily Kaizen, often voluntary in nature, and a freedom to do this effectively without relying on specialists or consultants. Transforming an organization in such a way involves a culture change within the organization, including changes in how leaders lead.  Leaders must learn how to provide effective coaching to their teams, by asking questions and ultimately developing the root-cause problem solving skills of everyone in the organization.  Creating this cultural shift to daily problem solving is necessary to sustain and advance an organization’s operational improvements.  To make this shift, every leader must change their behavior, but not haphazardly or impulsively.  Just as workers have standardized work for their value-adding activities, leaders need predictable, repeatable standard activities that continually build people’s ‘problem-solving’ muscle and move them ever closer to daily continuous improvement.

This is the second in a series of three (3) modules on Lean Leadership Behavior.  Lean Leadership Behaviors II focuses on developing the ability to recognize abnormalities as well as the ability to develop effective communication skills.  Lean Leadership Behaviors I is a prerequisite for this course.

Course Objectives: Students will learn

  • The GROW coaching model- Goal, Reality, Options, Way Forward- for effective coaching and purposeful conversations
  • The basic principle of the Plan, Do, Check, Act (PDCA) cycle
  • Proficiency in problem-solving capability
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